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Mentoring and personal support services
Every journey needs a guide. Our mentors are in your corner, helping to guide you through the ups and downs of work, training and life.
Starting an apprenticeship is exciting, but it also comes with challenges. Balancing work, study and personal life can feel overwhelming, but you don’t have to do it alone.
Our Mentoring and Personal Support Services (MPSS) team helps you navigate your apprenticeship. Whether you need advice on workplace challenges, career planning, or personal matters, our mentors are here for you.
What is a mentor, and why do you need one?
A mentor guides you through your apprenticeship, they give practical advice to help you with:
- Navigating workplace expectations and responsibilities.
- Managing stress, mental health, and wellbeing.
- Strengthening communication and workplace relationships.
- Staying motivated and on track with your training.
What mentoring support services are available?
- Regular check-ins to talk about any problems at work or with your training.
- Mediation services to help fix problems at work and build better relationships.
- Support for mental health, bullying, harassment, and financial stress.
- Referrals to specialist organisations for more support.
- Mentoring for your specific career path.
- Help with next steps after your apprenticeship.
- Support with new skills that will help you with future jobs.
- Opportunities to meet other apprentices and share experiences.
- Building relationships and learning from others.
- Helping with problems that might stop you from finishing your apprenticeship.
Your journey is unique, so your support should be too. Our mentors will work with you to create a Tailored Support Plan (sometimes referred to as TSP), which will cover the services you need. This plan will evolve as you progress, so you always have the right help when you need it.
National support services
If you’d like additional support, you can reach out to one of the national helplines below. They’re available to provide free and confidential assistance.
Crisis and mental health support
A website with trusted resources from a wide range of mental health services.
Support for people experiencing depression, anxiety, or related concerns.
Mental health support for young people going through a tough time.
Telephone and online counselling for men.
Free, confidential counselling for children and young people aged 5–25.
Counselling for anyone affected by sexual assault, family or domestic violence.
Crisis support and suicide prevention via phone, text, or online chat.
Phone, video, and online counselling for people aged 15 and over affected by suicide.
For Aboriginal and Torres Strait Islander people who are going through a tough time and feel like having a yarn.
Search tool to find local community support like counselling, housing, food, clothing, and transport.
Money and financial support
Tips and tools to manage money. Can connect you with urgent help like food, rent, or bill support.
Family and financial support, including no-interest loans for essential goods and services.
Free, confidential financial counselling for anyone in Australia.
Financial counselling and support for Aboriginal and Torres Strait Islander people.
Help for farmers and rural small businesses facing financial challenges.
Connect with a mentor today
A mentor can make all the difference in your apprenticeship journey. Whether you need career advice, guidance in your workplace or just a friendly person to talk to, our mentors are here to help.