Managing Gen Z’s: What supervisors and managers need to know

Generation Z – born between 1997 and 2012 – is the newest generation entering Australia’s workforce. They’re changing how many workplaces think about communication, motivation and success.

Gen Z has grown up with fast technology and constant connection. They can access information at any time, which shapes how they learn and how they see the world. For employers, knowing what motivates them is key to building engagement, strong performance and long-term commitment.

Here’s what managers need to know to help Gen Z apprentices succeed.

Why supporting Gen Z matters

Gen Z now makes up a growing share of Australia’s apprentice and trainee workforce. Supporting them is not just about keeping them happy. It helps build the next group of skilled and motivated workers your business will rely on.

This generation communicates differently. They’re curious, they want context and they value feedback they can use. When you explain the “why,” involve them in decisions and show how their work connects to the bigger picture, you build trust and keep them engaged.

Supporting Gen Z isn’t about changing your whole business. It’s about adjusting your approach so they can do their best work.

What drives Gen Z at work

Gen Z brings a mindset shaped by technology, social awareness and purpose. They value honesty, flexibility and meaningful work. When they feel supported, they bring energy, creativity and dedication.

They thrive in workplaces that offer:

• Inclusivity and diversity. They expect fairness in both policies and everyday behaviour.
• Balance and wellbeing. They value their wellbeing and want roles that support a healthy work–life balance.
• Collaboration. They prefer teamwork over strict hierarchy.
• Purpose and growth. Clear career steps, mentoring and development help them stay engaged.
• Technology and connection. They expect easy access to information and smooth digital communication.

How to support and manage Gen Z apprentices 

1. Provide structure and clear expectations

Gen Z thrives on clarity. Be clear about tasks, goals and timelines. When they know what’s expected and why, it helps them stay focused and deliver quality work.

2. Encourage questions and curiosity

Younger workers often ask “why”. Welcome these questions – they show interest, not defiance. Open conversation helps build trust and gives insight into how they think.

3. Offer regular feedback and recognition

Gen Z values quick, useful feedback. Short and frequent check-ins work better than once-a-year reviews. Recognise wins and frame feedback as guidance, not criticism.

4. Embrace technology

Gen Z is comfortable with digital tools. Use apps, online training or digital task systems to help them stay organised and engaged.

5. Promote wellbeing and psychological safety

Work–life balance and mental health matter to Gen Z. Check in often. Model healthy boundaries and create space for open, respectful conversations.

6. Build connection and belonging

Gen Z likes teamwork. Create a culture where everyone contributes and feels included. Encourage mentoring and peer support to build strong connections.

Setting up your workplace for success

Supporting Gen Z doesn’t mean changing everything. Small shifts in how you lead, communicate and connect can make a big difference. By offering clarity, empathy and genuine opportunities for growth, you’ll not only get the best out of your apprentices but also create a workplace culture where every generation thrives.

How Apprenticeship Support Australia can help

Apprenticeship Support Australia (ASA) partners with employers across the country to help them recruit, train and retain apprentices from all generations.

Through mentoring programs, workplace support and practical employer resources, ASA helps businesses create environments where young people feel valued and supported.

Need help managing or supporting your apprentices? Contact Apprenticeship Support Australia for expert advice and tailored workplace solutions.